O
San Jose, California, United States
$250.4K – $375.7K/yr
AIRecruitmentCRM
HM
Salary not disclosed
Check market pay for comparable CRM Lead roles before applying.
Role overview
Job description
Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX. Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives. Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing. Analyze business requirements and translate them into system design, workflow automation,
…About this listing
- Source: Hudson Manpower's official careers site (via Recruitee) · last confirmed on the source 29 Oct 2026
- Posted 15 May 2025
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What they are looking for
Skills & requirements
Qualification
Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA) Required Skills:- 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow)
Department · Information Technology
Hiring company
Hudson Manpower
Food & Beverage
Hudson Manpower provides global workforce solutions across Oil & Gas, EPC, Hospitality, and US IT staffing.
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