Customer Account Manager at Retail Insights

About us Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries. Retail Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with: The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. Travel opportunity: You will be joining our conferences overseas. Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience Attractive compensation package. Gain a lot of new relationships with global industry leaders while growing your personal brand. Responsibilities: Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients. Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable. Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events. Maintain accurate records of client interactions, contracts, and agreements using our CRM. Providing daily support to sponsors to facilitate their registration through our internal management systems. Building an internal knowledge base and help

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a member of Vanta’s Account Management team, you will be responsible for the expansion and retention of a subset of Vanta’s Customers by developing and maintaining strong relationships with our customers. You will serve as the primary point of contact for all post-sale commercial conversations, including mid-cycle upsells and renewals. As a trusted advisor to the customer, you will deeply understand their business needs and align Vanta’s solutions with their objectives to help mature our customers’ compliance and security programs. The goal of this team is to achieve overall net revenue expansion of the Vanta customer base, as measured by Net Revenue Retention. They will ensure customers’ security and compliance goals are aligned to their company growth needs and with Vanta’s solutions. This role will be based in our London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as an Account Manager [EMEA] at Vanta: Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner. Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers. Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts. Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of Vanta’s platform via new frameworks, security tools, etc. Manage the

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 5-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools Excellent

About This Role As a Commercial Account Executive (CAE) Manager at Sigma Computing, you’ll lead a team of high-energy reps focused on delivering outstanding results in the EMEA region. You’ll mentor and coach your team to excel in a velocity sales environment, partnering with customers and internal stakeholders to drive growth and expand Sigma’s footprint. This role is ideal for a passionate leader eager to contribute to the growth of a rapidly scaling business in the Data and BI space. Who You Are A driven, hands-on leader with a passion for coaching and empowering teams to achieve their goals. A natural collaborator with a strong sense of ownership and accountability. Organized and detail-oriented, thriving in fast-paced, dynamic environments. A trusted advisor to both your team and your customers, focused on delivering value and building lasting relationships. What You Care About Building and scaling high-performing sales teams. Coaching and mentoring team members to achieve and exceed their targets. Driving customer success and satisfaction through streamlined, efficient sales processes. Being part of an innovative, mission-driven company reshaping the BI landscape. You’ll Contribute By Leading and mentoring a team of CAEs targeting organizations with up to 2000 employees. Driving revenue growth and achieving team targets through a streamlined and scalable sales motion. Partnering with internal teams to align on go-to-market strategies and operational excellence. Establishing and refining best practices for prospecting, pipeline management, and deal closure. Acting as a trusted advisor to both customers and Sigma’s leadership team. Leveraging your expertise to ensure the team excels in a velocity sales environment. Your Qualifications Experience : Few years of experience managing a successful commercial sales team in a B2B SaaS/software company, OR Few years of individual contributor experience in a velocity B2B SaaS sales role with proven results

Location: Central London, SW1 Reporting to: Sales Director Salary: £35,000 - £40,000 (OTE £75,000 - £80,000) per annum THE COMPANY Insurtech Insights is a global community, connecting industry leading executives, entrepreneurs and professionals. We aim to address the challenges and opportunities for Insurance and Insurance Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of Insurance, as well as forge long lasting partnerships and client relationships. At Insurtech Insights, we lead the charge in shaping the global insurance technology community through our prestigious conferences held across Europe, the USA, and Asia. As the industry intertwines at our events, showcasing the latest innovations and forging the partnerships that will shape tomorrow, you'll be at the forefront of this transformative movement. If you're passionate about driving innovation, fostering connections, and shaping the future of insurance technology, join us at Insurtech Insights where every day presents an opportunity to make a meaningful impact. THE ROLE As a Delegate Account Manager you will have the unique opportunity to be part of building and scaling a company whilst expanding your own career by becoming a member of our sales team. You will work with a selection of our current clients from the industry which includes insurance companies, brokers and tech start-ups as building your own new business book. This role will be based in our London HQ and will report into our Group Sales Director. Main responsibilities include: Act as a ‘front-line’ of communication via telephone for potential conference delegates by interacting with the insurers, Insurtech businesses and investors alike Evaluate potential attendees, understand their needs, and highlight the benefits of joining our conferences Keep accurate records of all sales activities and client interactions in the CRM system Liai

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Mid Market Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships. What You’ll Do Onboarding : Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure