TS
Irvine, California, United States· Full-time· Remote
$250K – $300K/yr
R
Role overview
Job description
Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.
We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.
At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.
Restaurant365 is the leading all-in-one restaurant management platform, helping thousands of restaurant operators run and grow their businesses through a single, integrated cloud solution. Purpose-built for the restaurant industry, our platform combines accounting, inventory, purchasing, workforce management, payroll, scheduling, operations, and business intelligence—empowering restaurant operators to improve profitability and operate more efficiently.
Trusted by some of North America's largest restaurant brands as well as thousands of independent operators, Restaurant365 is redefining how restaurants operate through technology.
As a Customer Architect, you'll play a critical role in helping our largest and most strategic customers realize the full value of the Restaurant365 platform. Partnering closely with Strategic Customer Success Managers, you'll serve as the technical leader for complex enterprise accounts, designing scalable solutions that span product configuration, integrations, business processes, and operational workflows.
This is a highly strategic, cross-functional role for someone who enjoys solving difficult problems, influencing without authority, and building repeatable solutions that improve customer outcomes. You'll work closely with Customer Success, Product, Engineering, Professional Services, and Support to remove technical and operational barriers while helping shape the future of Enterprise Customer Success at Restaurant365.
Responsibilities
Qualifications
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Partner with Strategic Customer Success Managers to support Restaurant365's largest enterprise customers.
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Serve as the technical advisor for complex customer environments, helping customers maximize business outcomes through thoughtful solution design.
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Diagnose technical, operational, and workflow challenges across customer environments, integrations, and business processes.
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Design scalable solutions involving product configuration, integrations, data flows, and operational workflows.
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Lead technical strategy discussions with customer IT, Finance, Operations, and executive stakeholders.
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Coordinate cross-functional initiatives across Product, Engineering, Professional Services, Support, and Customer Success to resolve complex customer challenges.
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Develop reusable playbooks, best practices, and solution patterns that improve scalability across the enterprise customer base.
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Partner with Product and Engineering to improve enterprise readiness, implementation approaches, and product adoption.
- Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved.
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Identify opportunities to leverage AI and automation to improve customer outcomes and eliminate manual processes.
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Translate customer feedback into actionable insights that influence product strategy and long-term platform improvements.
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Reduce reactive firefighting by identifying and solving systemic issues that impact multiple customers.
Qualifications
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8+ years of experience in Enterprise SaaS, Technical Account Management, Solutions Architecture, Customer Engineering, Professional Services, Enterprise Consulting, or a similar customer-facing technical role.
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Demonstrated experience partnering with enterprise customers on complex software deployments, integrations, or business transformation initiatives.
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Strong understanding of SaaS architecture, APIs, integrations, enterprise software ecosystems, and data flows.
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Proven ability to diagnose complex technical and operational challenges and develop scalable solutions.
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Experience influencing Product, Engineering, Professional Services, and Customer Success teams without direct authority.
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Excellent communication skills with the ability to explain technical concepts to both executive and technical audiences.
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Strong analytical thinking, systems thinking, and structured problem-solving skills.
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Ability to prioritize effectively and thrive in a fast-paced, highly collaborative environment.
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Passion for improving customer outcomes through process improvement, innovation, and cross-functional collaboration.
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AI Fluency:Demonstrated ability to leverage AI tools to improve productivity, accelerate problem solving, automate repetitive work, and enhance customer outcomes. Continuously seeks opportunities to apply emerging AI capabilities to deliver greater efficiency and business impact.
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Curiosity and eagerness to u
About this listing
- Source: Restaurant365's official careers site · still listed there on 10 Nov 2026
- Posted 13 Aug 2026
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What they are looking for
Skills & requirements
Qualification
8+ years of experience in Enterprise SaaS, Technical Account Management, Solutions Architecture, Customer Engineering, Professional Services, Enterprise Consulting, or a similar customer-facing technical role
Department · Customer Success
Hiring company
Restaurant365
R365's cloud-based restaurant management software helps leaders master accounting, operations, & workforce to create incredible moments that drive profits.
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