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Active3mo ago

Customer experience -Pet Relationship Manager

Petfully·📍 Bengaluru, Karnataka, India

Employment

FULL TIME

Work mode

On-site

Experience

0 months–2 years

Salary

₹25K – ₹35K/mo

Role overview

Job description

Job Title: Pet Relationship Manager (Customer Experience) Department: Customer Experience Team Reports To: Team Manager Role Overview: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship management, a deep understanding of pet care products/services, and the ability to resolve customer queries while driving satisfaction and loyalty. Key Responsibilities: 1. Customer Interaction & Support: ○ Handle a high volume of inbound and outbound calls with professionalism and empathy. ○ Manage live chat conversations, ensuring prompt and accurate responses. ○ Address customer inquiries, complaints, and concerns effectively, escalating as needed. 2. Account Management: ○ Build and maintain strong, long-term relationships with key cu

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About this listing

  • Source: Petfully's official careers site (via Keka) · last confirmed on the source 30 Oct 2026
  • Posted 6 Jul 2026

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What they are looking for

Skills & requirements

Qualification

Qualifications: ● Education: Bachelor’s degree or equivalent in any discipline (preferred) ● Pet Parent - Mandatory ● Experience: Exp in customer-facing key account management role (preferred) ● Skills: ○ Strong communication and interpersonal skills

Department · Customer Experience

Hiring company

Petfully

Healthcare

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