Role overview
Job description
Job Title: Pet Relationship Manager (Customer Experience) Department: Customer Experience Team Reports To: Team Manager Role Overview: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship management, a deep understanding of pet care products/services, and the ability to resolve customer queries while driving satisfaction and loyalty. Key Responsibilities: 1. Customer Interaction & Support: ○ Handle a high volume of inbound and outbound calls with professionalism and empathy. ○ Manage live chat conversations, ensuring prompt and accurate responses. ○ Address customer inquiries, complaints, and concerns effectively, escalating as needed. 2. Account Management: ○ Build and maintain strong, long-term relationships with key cu
…About this listing
- Source: Petfully's official careers site (via Keka) · last confirmed on the source 30 Oct 2026
- Posted 6 Jul 2026
Jobiba does not charge job seekers. Never pay to apply or share OTPs, card or bank details.
What they are looking for
Skills & requirements
Qualification
Qualifications: ● Education: Bachelor’s degree or equivalent in any discipline (preferred) ● Pet Parent - Mandatory ● Experience: Exp in customer-facing key account management role (preferred) ● Skills: ○ Strong communication and interpersonal skills
Department · Customer Experience
Hiring company
Petfully
View the company profile, current openings and hiring details.
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
₹25L – ₹35L/yr
🔔 Get job alerts
New Customer experience -Pet Relationship Manager jobs in Bengaluru, Karnataka, India, straight to your inbox.
No spam · Unsubscribe anytime