ActiveSeen 10h ago

Customer Liaison Officer

Network Plus·📍 Lutterworth, Leicestershire

Employment

FULL TIME

Work mode

On-site

Experience

Not stated

Salary

£30K/yr

Overview Requirements Company Similar jobs

Role overview

Job description

You will be ultimately responsibility for handling activities as outlined below: Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores. Support operational ownership in resolving customer enquiries and complaints within D+1 working days. Deliver effective walk off post completion activities that are coordinated by the Customer Manager. Key Responsibilities Effective CARE completion on all projects D+1 % contact close out support 80% Walk Off completion (successful visits & score captured) Core Responsibilities Strategy: Ensure a customer service culture is adopted throughout the teams. Carry out measurable customer feedback activities – surveys, courtesy calls and such. Covert feedback in to actions. Implement the customer experience strategy. Proactively shape improvements to the customer experience and

…

About this listing

Source: Network Plus's official careers site (via Pinpoint) · last confirmed on the source 29 Oct 2026
First seen by Jobiba 29 Oct 2026

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What they are looking for

Skills & requirements

customer service →

Department · National Grid

Hiring company

Network Plus

Energy

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