Job Title Customer Order Specialist Job Description Customer Order Specialist Manage sales orders to ensure the customer receives the products ordered at the right time and in the right place by handling efficient and effective order flow from the moment of receipt and processing up to delivery of goods and after sales Your role: Validate and process sales orders, including manual handling for customers without EDI. Check order availability, prepare delivery proposals, and liaise with the Supply planning team. Screen complex orders for technical and commercial accuracy. Manage special orders and combined shipments, ensuring on-time delivery Provide daily analysis, weekly root cause reports, and monthly order receipts and sales reports. You're the right fit if: You have a Bachelor's Degree in Management, Logistics, International Business or an equivalent academic field. You have +1 year of experience in order processing, account management or an equivalent mix of professional experience and academic studies. Your skills include knowledge in SAP. Proficient in Excel (V-look ups, IF and Pivot Tables). Preferably to have knowledge on AI Systems such as Copilot or ChatGPT. May be required to work overtime and/or during Panamanian holidays, based on business &/or departmental needs. Able to efficiently communicate in the English language. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Salary not disclosed
Check market pay for comparable Customer Order Specialist roles before applying.
Role overview
Job description
Job Title
Customer Order SpecialistJob Description
Customer Order Specialist
As a Customer Order Specialist, you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies for the Hospital Patient Monitoring business unit.
Your role:
- Verify order completeness and accuracy by checking product codes, quantities, and pricing in line with Order Intake Policies.
- Monitor and communicate the status of orders, from entry to confirmed delivery, to relevant stakeholders.
- Input customer purchase orders accurately into the processing system for new bookings and change requests.
- Serve as a liaison between functions throughout the order life cycle, resolving issues from intake to invoice creation.
- Escalate issues promptly to ensure customer satisfaction and contribute to process improvements within Philips Lean culture.
You're the right fit if:
- You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
- You have 2+ years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.
- You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
- You are a customer-focused professional with critical thinking and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities. You can work effectively both independently and as part of a team.
- Advanced knowledge of English language. May be required to work overtime, based on business &/or departmental needs.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
What they are looking for
Skills & requirements
Qualification
You're the right fit if: You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent; You have 2+ years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree
Hiring company
Philips
We're a health technology company improving people's health and well-being through meaningful innovation
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
🔔 Get job alerts
New Customer Order Specialist jobs in Ciudad de Panama, Panama, straight to your inbox.
No spam · Unsubscribe anytime