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Active2d ago

Customer Retention Specialist

CPI Security·📍 Charlotte, North Carolina, United States

Employment

Full-Time

Work mode

On-site

Experience

2–3 years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists. What You'll Do: Provide fantastic customer service focused on dispute resolution and overcoming challenges Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry. Provide solutions-based approaches to retain customers who are considering service cancellation. Champion the customer care process, which in

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About this listing

  • Source: CPI Security's official careers site (via Greenhouse) · last confirmed on the source 30 Oct 2026
  • Posted 28 Oct 2026

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What they are looking for

Skills & requirements

salesforcecustomer serviceCRM

Department · Customer Retention (CFL)

Hiring company

CPI Security

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.

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