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ActiveSeen 5h ago

Customer Service Agent - Front Office

Chetwood Bank·📍 Wrexham

Employment

FULL TIME

Work mode

Hybrid

Experience

Not stated

Salary

£25K – £28K/yr

OverviewRequirementsCompanySimilar jobs

Role overview

Job description

This is a 12 Month Fixed Term Contract As a Customer Service Agent you will handle incoming and outgoing contact, across a variety of communication channels. You will deliver support to customers across our product portfolio, resolving queries and ensuring that the service provided is exemplary and good customer outcomes are achieved. Primary duties include answering phones, responding to emails and web chats. All our Customer Service Agents are brand ambassadors for our financial products and aim to satisfy customer queries within their first point of contact. Answering inbound calls, addressing customer queries and questions. Responding to customer queries and resolving issues, via web-chat and email. Ability to adapt and be flexible to meet demands of contact across multiple communication channels. Identify and handle customer complaints in line with regulatory frameworks and policies

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About this listing

  • Source: Chetwood Bank's official careers site (via Pinpoint) · last confirmed on the source 3 Nov 2026
  • First seen by Jobiba 3 Nov 2026

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What they are looking for

Skills & requirements

customer service

Qualification

Qualified to at least A-Level or equivalent with a solid academic background

Department · Operations

Hiring company

Chetwood Bank

Finance & Banking

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