BE
ExcelSupply ChainLogisticsCustomer Service
JC
Salary not disclosed
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Role overview
Job description
Job Description
Position Overview:
We are seeking a Customer Service Representative with experience in SAP and order processing to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing inquiries, and processing orders efficiently while utilizing SAP software.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Process customer orders, returns, and exchanges through SAP, ensuring accuracy and efficiency.
Resolve customer complaints and issues, focusing on achieving a positive resolution.
Provide product information, order status updates, and process billing inquiries.
Maintain accurate customer records in SAP, including order histories and contact details.
Collaborate with internal teams to ensure order fulfillment and resolve complex issues.
Monitor and track orders to ensure on-time delivery.
Requirements:
Strong communication skills (written and verbal).
Proficiency in SAP and order processing systems.
Excellent problem-solving and multitasking abilities.
Customer-focused with a professional demeanor.
Previous experience in customer service and order processing is preferred.
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About this listing
- Source: Johnson Controls's official careers site · still listed there on 12 Nov 2026
- Posted 6 Nov 2026
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Role market pulse
How Customer Service demand looks in India
Live jobs
30
Posted 30d
28
30d movement
Early signal
Remote share
6.7%
Salary listed
33.3%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Hiring company
Johnson Controls
Technology
Applying data from both inside buildings and beyond, our customers can now manage operations systemically.
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