Applying for Customer Service Representative (Benefits Focused) at Latitude Inc? Compare this live job with your resume first.

🎯 Tailor my resume
←Jobiba.Me
LI
Active7mo ago

Customer Service Representative (Benefits Focused)

Latitude Inc·📍 Gaithersburg, Maryland, United States

Employment

FULL TIME

Work mode

On-site

Experience

2+ years

Salary

$25 – $30/hr

OverviewJob pulseRequirementsCompanySimilar jobs

Role overview

Job description

A well-established benefits administration organization is seeking an Applicant Services Representative to support participants through the application and verification process for pension and benefit programs. This role focuses on delivering accurate, timely, and empathetic service while processing applications, reviewing documentation, and responding to participant inquiries. Key Responsibilities
  • Reviewing and validating documentation required to process benefit applications
  • Processing status requests, benefit applications, and verification requests accurately and efficiently
  • Calculating pension and benefit amounts based on eligibility and service credits
  • Preparing system-generated and template correspondence related to application processing
  • Communicating with participants by phone or written correspondence to clarify application details
  • Researching work history and Social Security documentation when necessary
  • Coordinating with internal teams to resolve discrepancies or missing information
  • Preparing files for approval or rejection based on eligibility requirements
  • Recalculating benefits when additional service credits are identified
  • Assisting with retroactive payment calculations and interest adjustments
  • Providing backup support to the contact center when needed
    • Qualifications
  • 2+ years of experience in benefits administration, pensions, or related fields preferred
  • Bachelor’s degree or equivalent professional experience required
  • Strong attention to detail and ability to manage multiple tasks in a high-volume processing environment
  • Excellent verbal and written communication skills
  • Ability to research, analyze documentation, and resolve complex participant inquiries
  • Professional demeanor with strong collaboration and problem-solving abilities

    • About this listing

    • Source: Latitude Inc's official careers site (via Lever) · last confirmed on the source 29 Oct 2026
    • Posted 10 Mar 2026

    Jobiba does not charge job seekers. Never pay to apply or share OTPs, card or bank details.

    Is this job safe?How we check jobsReport this job

    Role market pulse

    How Customer Service demand looks in United States

    44/100 · watch

    Live jobs

    20

    Posted 30d

    18

    30d movement

    Early signal

    Remote share

    15%

    Salary listed

    45%

    Salary trend 1Y

    Not enough history

    More Customer Service jobs →Salary intelligence →Career path →Tailor resume →Compare role demand →

    What they are looking for

    Skills & requirements

    customer service →

    Qualification

    2+ years of experience in benefits administration, pensions, or related fields preferred; Bachelor’s degree or equivalent professional experience required

    Department · Client Opportunities

    Hiring company

    Latitude Inc

    Energy

    View the company profile, current openings and hiring details.

    Company profile →Open jobs →Company site ↗

    Related opportunities

    Similar active roles

    Relevant, currently active roles for this market.

    All jobs →

    🔔 Get job alerts

    New Customer Service Representative jobs in Gaithersburg, Maryland, United States, straight to your inbox.

    No spam · Unsubscribe anytime