Customer Service Representative – Inside Sales

Customer Service Representative – Inside Sales
Sila Heating, Air Conditioning, Plumbing & Electrical
King of Prussia, PA | In-Office
Total Compensation range: $55k - $75k ($21 - $26/hr plus performance incentives)
Turn Conversations Into Opportunities.
Are you competitive, motivated by goals, and energized by the opportunity to earn more based on your performance?
Sila Heating, Air Conditioning, Plumbing & Electrical is looking for a Customer Service Representative / Inside Sales Representative who knows how to connect with customers, uncover their needs, and turn conversations into booked appointments.
This isn't a role where you simply answer the phone and take messages.
Our Customer Service team plays a direct role in the growth of the business. You'll handle incoming customer calls, follow up on opportunities, make outbound calls, and help ensure homeowners get connected with the HVAC, plumbing, or electrical services they need.
We're looking for someone who's hungry to hit goals, comfortable being measured on performance, and motivated by an incentive-based compensation structure.
If you're competitive, persuasive without being pushy, and enjoy working toward measurable goals, we want to talk to you.
What You'll Be Doing
Answer inbound customer calls and convert opportunities into booked service appointments
Build rapport quickly, ask the right questions, and identify how Sila can best help the customer
Make proactive outbound calls to existing and prospective customers
Follow up on open opportunities, unsold estimates, maintenance needs, and other customer inquiries
Help fill available appointment capacity and maximize booking opportunities
Educate customers on relevant services, maintenance options, promotions, and solutions
Overcome customer objections and confidently ask for the appointment
Follow up with customers who previously expressed interest but have not yet scheduled service
Accurately enter customer information, call notes, and appointment details into ServiceTitan
Partner with Dispatch, Operations, and field teams to create a smooth customer experience
Meet and exceed individual and team performance goals
Track your results and take ownership of improving your performance
What We’re Looking For
Customer service, inside sales, call center, appointment-setting, or similar experience
Competitive, motivated, and comfortable working toward measurable goals
Experience with bonuses, incentives, or performance-based compensation preferred
Strong phone presence with the ability to build rapport and overcome objections
Comfortable making both inbound and outbound calls
Self-motivated, coachable, and able to thrive in a fast-paced environment
Experience with ServiceTitan is a plus
Schedule
This is a full-time, in-office position in King of Prussia, PA.
We’re specifically looking for candidates who can work 10:00 AM–7:00 PM or a swing schedule that includes Saturdays. Eligible schedules include a shift differential.
This position is not a fit for candidates seeking full-time remote work or strictly traditional Monday–Friday hours.
What We Offer
Competitive hourly pay
Performance-based incentives
Shift differential for eligible schedules
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Training and career advancement opportunities
Ready to turn your customer service skills into results? Apply today to join Sila.