Customer Service Representative

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential
Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.
We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.
Why You'll Want This Role
Includes base pay — plus uncapped commission potential
Uncapped upside — Top performers earn $80,000+ yearly with commission
Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
Reliable time off — PTO after 90 days
Real growth path — Fast-track promotion opportunities in a recognition-based culture
What You'll Do
Make high-volume outbound calls to warm and hot leads
Respond to inbound leads within minutes
Book roofing appointments for Sales Reps quickly and accurately
Keep CRM (ServiceTitan) records clean and up to date
Follow up relentlessly on unbooked or aged leads
Work closely with outside sales and installation teams
Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month
You'll Thrive Here If You're
High-energy and competitive by nature
A strong, confident phone communicator
Motivated by a tracked, KPI-driven environment
Organized, detail-oriented, and self-motivated
A fast learner with strong follow-up discipline
Experienced in sales or home improvement — a plus, but not required
This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together.
Build a career with us at Premium Roofing!