Customer Service Representative

Customer Service Representative
We’re looking for a friendly, organized, and proactive Customer Service Representative who enjoys helping people and thrives in a fast-paced environment. In this role, you’ll be one of the first points of contact for our customers, helping schedule service, answer questions, and ensure every interaction leaves a positive impression.
The ideal candidate has a strong customer service mindset, communicates with empathy and patience, and takes ownership of finding solutions. Home services experience is a plus, but we’re also open to coachable individuals from other industries who are eager to learn, develop new skills, and grow with the company.
 
Compensation & Benefits
Competitive Compensation: $25–$28 per hour
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Company-paid life and disability insurance
Paid training and professional development
Opportunities for career growth and advancement
 
What You’ll Do
Answer incoming calls and provide a friendly, professional customer experience
Schedule service appointments and gather accurate customer information
Listen to customer concerns, ask thoughtful questions, and identify their needs
Manage multiple calls, tasks, and priorities in a fast-paced environment
Follow up with customers as needed to ensure their needs are addressed
Identify opportunities for additional services and maintenance plans
Enter and maintain accurate customer information in company systems
Communicate effectively with dispatchers, technicians, and other team members
Handle customer concerns calmly, professionally, and with empathy
Assist with administrative tasks and special projects as needed
Focus on booking rates and delivering a positive customer experience
 
What We’re Looking For
1+ years of customer service, call center, or home services experience preferred
Home services experience is a strong plus
ServiceTitan experience preferred
Tech-savvy, with the ability to learn new systems and software quickly
Excellent phone presence and strong verbal and written communication skills
Strong organization, attention to detail, and ability to multitask
Patience and empathy when working with upset or frustrated customers
A proactive mindset and genuine interest in learning and developing new skills
Dependable, positive, and team-oriented, with a strong sense of ownership
Coachable, motivated, and interested in building a long-term career with the company
 
What Success Looks Like
Consistently works toward strong appointment booking rates
Shows up ready to work and follows through on commitments
Takes pride in quality work and attention to detail
Communicates clearly and empathetically with customers and teammates
Takes ownership of customer needs and works proactively to solve problems
Follows established processes while looking for opportunities to improve
Demonstrates a willingness to learn, grow, and develop new skills
 
Join Our Team!
If you’re someone who enjoys helping people, takes pride in delivering great customer service, and is excited to grow with a supportive team, we’d love to hear from you!