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Active5d ago

Customer Service Representative (Logistic)

Distro·📍 Newark, New Jersey, United States

Employment

FULL TIME

Work mode

On-site

Experience

3+ years

Salary

$20 – $25/hr

Pay vs market · Below median

This job's pay ($46,800 a year at the midpoint) is higher than about 30% of 9 salary-listed Customer Service jobs in United States in the last 12 months; their median is $51,300.

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Role overview

Job description

Position Summary Bennett Heat Treating & Brazing Co., Inc. is seeking a dependable, organized, and detail-oriented Customer Service Representative to serve as a primary point of contact for customers and support daily order, shipping, warehouse, and billing processes. The position's main responsibility is answering incoming customer calls, with typical volume ranging from approximately 20 to 50 calls per day. Most inquiries concern order status. The Customer Service Representative must collect the correct information, research the order in the Visual Shop ERP system, coordinate with the warehouse when necessary, and communicate a verified update to the customer. The employee will also prepare daily UPS labels, schedule common-carrier pickups, generate shipping tickets and certifications, attach purchase orders, and verify that completed orders contain the documentation needed for shippin

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About this listing

  • Source: Distro's official careers site (via Lever) · last confirmed on the source 1 Nov 2026
  • Posted 27 Oct 2026

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What they are looking for

Skills & requirements

Excel →logistics →warehouse →customer service →

Qualification

Must-Have Qualifications At least three years of customer service experience. High school diploma or equivalent. Proficiency with Microsoft Word, Excel, and Outlook. Strong verbal and written communication skills. Professional telephone and email etiquette. Ability to manage approximately 20 to 50 incoming calls per day. Strong attention to detail. Critical-thinking and problem-solving skills. Ability to research information before responding to customers. Strong organization and follow-up habits. Ability to manage multiple inquiries, interruptions, and priorities. Ability to review documents for completeness and accuracy. Team-oriented work style. Dependable attendance and punctuality. Ability to work in a highly manual and process-driven environment. Ability to learn Visual Shop ERP and company-specific procedures. Willingness to coordinate with warehouse, shipping, quality, and billing employees. Reliable transportation or a dependable commute plan. Preferred Qualifications Customer service experience in manufacturing, industrial services, logistics, distribution, or warehousing. Experience researching customer order status. Experience with ERP or order-management systems. Previ

Department · Company-Wide

Hiring company

Distro

Healthcare

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