Customer Service Representative

Tristate Home Services || Frederick, MD
TriState Home Services — Frederick, MD 
At TriState Home Services, we give skilled professionals the opportunity to focus on what they do best—taking care of customers and delivering quality work. 
You’ll have steady demand, strong support from dispatch and operations, and opportunities to continue building your skills and career. We’re looking for dependable, customer-focused people who want to be part of a team that values professionalism and accountability. 
Job Description 
We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of. 
Job Duties 
Answer incoming calls and provide a professional, friendly customer experience 
Schedule service appointments and gather accurate customer information 
Listen to customer concerns and ask the right questions to understand their needs 
Handle multiple calls, tasks, and priorities in a fast-paced environment 
Follow up with customers as needed 
Identify opportunities for additional services and maintenance plans 
Enter and maintain accurate customer information in company systems 
Communicate with dispatchers, technicians, and other team members 
Handle customer concerns calmly and professionally 
Assist with administrative tasks and special projects as needed 
 
Skills & Experience 
1+ years of customer service, call center, or home services experience preferred 
Excellent phone presence and communication skills 
Strong organization and attention to detail 
Ability to multitask and prioritize in a busy environment 
Comfortable handling upset or frustrated customers 
Basic computer proficiency and ability to learn new software quickly 
Strong written communication skills 
Dependable, positive, and team-oriented 
HVAC, plumbing, electrical, or Service Titan experience is a plus 
 
What Success Looks Like 
Shows up ready to work and follows through on commitments 
Takes pride in quality work and attention to detail 
Communicates clearly with customers and teammates 
Works safely and follows established processes 
Takes ownership, solves problems, and is willing to keep learning 
 
Benefits 
Medical, dental, and vision insurance 
401(k) with company match 
Paid time off and paid holidays 
Company-paid life and disability insurance 
Paid training and professional development 
Opportunities for career growth and advancement 
 
 Apply today to join Tristate Home Services as a Customer Service Representative!