Customer Service Sea Cargo Import

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 120 offices in 25 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain. Since January 2024, cargo-partner has been a member of the Nippon Express Group. We lead by example with integrity, focus on forward-thinking strategies and actions, and create impactful initiatives that drive sustainable growth and innovation.    "We find the way by taking it personally".   cargo-partner Thailand was established in 2008 and is one of the rapidly growing organizations in the country. Currently, the company employs around 100 employees in three locations: the Bangkok headquarters, the Bangkok airport office, and Laem Chabang office.    We're currently looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position, please submit your application with the detailed resume in English by "Apply Now". We provide a suite of comprehensive benefits to our employees:

Medical care insurance including dental & vision coverage

Provident fund

Hybrid work arrangement (1 day/week)

Mental health program

Professional support – training & development

Leave for vacation, medical, marriage, maternity, birthday, compassionate

Retirement benefits

We recognize good performances through:

Going the Extra Mile‘Awards

Long service awards

Employee referral programs

Sales incentive bonus

Operation incentive program

Annual salary & bonus reviews

Job Description

Create job files and issue reconciliation sheet after shipment completion.

Co-ordinate with sales/customer/ and overseas agent & Key account for obtaining shipment instruction and follow the SOP requirements.

Co-ordinate with customer/carrier/supplier and related department for import process.

Follow up order with CPL overseas, Agent and keep customer informed of the cargo movement.

Handle all relevant import documents.(Arrival Notice, D/O, Freight invoice, POD etc)

Take personal responsibilities for solving problem, To follows up request and / or problems that customer’s experience.

Check quality and accuracy of works to meet company standard and objectives.

Recheck debit/credit from overseas & complete Billing to customer, overseas agent & all vendors.

Provide additional services beyond the call of duties.

As assigned by Team Leader / Manager.

Qualification

Bachelor degree with at least 2 years’ experience on Freight Forwarder

Solid knowledge in Sea cargo

Strong background in Freight forwarding, Shipping or Logistics field, especially in Freight forwarding industry.

Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint).

Cargowise One know-how in related functions.

Fluent in English language.

Self-confident with positive attitude.

Strong negotiation skills.

Able to work under pressure.

Able to handle the conflict cases and have a strong resolution skill.

High Responsibility, flexibility and Discreetness.

Excellence on communication skill.

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.   With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.   Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.   cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.   Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow   Ready to get things moving? Join our team!    Learn about Life at cargo-partner here.   View our Privacy Policy.