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Active1d ago

Customer Success Lead

Perplexity·📍 San Francisco, California, United States

Employment

FULL TIME

Work mode

Remote

Experience

SENIOR LEVEL

Salary

$265K – $320K/yr

Role overview

Job description

As Customer Success Lead at Perplexity, you’ll lead the team responsible for helping enterprises adopt Perplexity Computer and our API products, turning adoption into measurable business value. You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the post-sale book, with expansion targets shared with Sales. This is a hands-on leadership role. You’ll stay close to customers and the product while building the team, programs, and cross-functional partnerships that help us scale. Responsibilities Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales Set the customer success strategy, and coverage model across high-touch Enterprise, scaled SMB and Mid-Market, and technical API customers Hire, coa

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About this listing

  • Source: Perplexity's official careers site (via Ashby) · last confirmed on the source 30 Oct 2026
  • Posted 29 Oct 2026

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What they are looking for

Skills & requirements

Department · Customer Success & Support

Hiring company

Perplexity

Construction

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