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London, SE15 4PU, United Kingdom· Full-time· Remote
£50K – £75K/yr
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Role overview
Job description
Running a frontline business is an operational puzzle most software has never touched. Shift-by-shift labour costs, compliance that changes by region and by role, and margins thin enough that a badly built rota can sink a quarter. It's a harder problem than most white-collar SaaS, and yet frontline sectors employ 80% of the global workforce and have received about 1% of the last decade's software investment. We think AI is what makes the problem solvable; better software alone wasn't enough. Frontline organisations sit on enormous amounts of operational data. Used properly, that data lets agents take on real parts of running the business rather than just reporting on it. That's what we're building at Sona, and it's early enough that the systems you build now will still be foundational in three years. We've raised over $100M from N47, Felicis, Gradient and Northzone, signed more than 100
…About this listing
- Source: Sona's official careers site (via Ashby) · last confirmed on the source 3 Nov 2026
- Posted 2 Nov 2026
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Role market pulse
How Customer Success Manager demand looks in United Kingdom
Live jobs
38
Posted 30d
34
30d movement
+750%
Remote share
39.5%
Salary listed
39.5%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Department · Customer
Hiring company
Sona
Sona connects prompts to pages, and pages to revenue. The Marketing Measurement and Activation Layer for the AI Era.
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