S
Vienna, Austria, Austria· Full-time· Remote
€75K – €80K/yr
JavaScriptPythonAWSAI
J
Role overview
Job description
Role Purpose: The Senior Customer Success Manager will own a portfolio of enterprise and mid-market accounts across EMEA. This is not a relationship management role — it is a value consulting role. You will bring deep expertise in fraud, identity, and compliance to help customers design optimal identity strategies and realize measurable risk reduction outcomes. You will be expected to understand your customers’ business deeply, make the value Jumio delivers visible and quantifiable, and act as the connective tissue between the value that was promised during the sale and the value the customer achieves. You will work closely with Account Managers on renewal and expansion, with the implementation team during the critical customer onboarding and adoption stages, and with Product and Support to close the loop on customer feedback. You will be a named owner of customer health — accountable f
…About this listing
- Listed from Jumio's careers site via Greenhouse · last confirmed on the source 23 Oct 2026
- Posted 19 Oct 2026
Jobiba does not charge job seekers. Never pay to apply or share OTPs, card or bank details.
What they are looking for
Skills & requirements
Qualification
Multiple years of practitioner experience in Fraud, Identity, AML, or Digital Risk Management — you have worked inside a fraud or compliance function, not just sold to one Strong consultative and analytical thinking with a focus on risk strategy and workflow design Ability to distill complex fraud and compliance concepts into clear, value-driven narratives for executive stakeholders Proven track record managing enterprise accounts with $500K+ ARR — you have owned renewal conversations and have GRR/NRR data to support your candidacy Demonstrated ability to conduct executive-level business reviews that drive outcomes, not just report activity Experience building and maintaining customer health frameworks and success plans Commercial acumen: you understand the connection between customer health and revenue, and you can have credible conversations with economic buyers Data fluency: you are comfortable working with product usage data, building ROI narratives, and using a CS platform (Planhat, Gainsight, Totango, or equivalent) Strong communication and executive presence — you are as comfortable presenting to the C-Suite as you are troubleshooting with a technical team Proactive by natur
Department · Tech Support
Hiring company
Jumio
Technology
Accelerate customer onboarding, combat fraud, and ensure compliance with Jumio's industry-leading identity verification platform.
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
G
Austria· Remote
GitAIProject ManagementRecruitment
E
2mo ago
Austria
D
Austria· Full-time
Z
S
Vienna, Austria, Austria· Full-time· Remote
€81K – €220K/yr
JavaScriptTypeScriptJavaReact
🔔 Get job alerts
New Customer Success Manager, EMEA jobs in Austria, straight to your inbox.
No spam · Unsubscribe anytime