D
Japan· Remote
AIFinanceCRM
D
Salary not disclosed
Check market pay for comparable Customer Success Manager roles before applying.
Role overview
Job description
Role Description As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR). You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox. You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabili
…About this listing
- Source: Dropbox's official careers site (via Greenhouse) · last confirmed on the source 29 Oct 2026
- Posted 5 Oct 2026
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Role market pulse
How Customer Success Manager demand looks in Japan
Live jobs
16
Posted 30d
4
30d movement
-33.3%
Remote share
12.5%
Salary listed
0%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
Requirements 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Professional Services, or a comparable customer-facing role, with experience driving product adoption and business value, managing ongoing customer relationships, and engaging technical stakeholders; Bachelor's degree or equivalent practical experience
Department · CXS - Success - APJ (Sub Team)
Hiring company
Dropbox
Technology
This is the job board description
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