C
AccountingFinance
WA
Market pay estimate
$110,000–$167,700 / year for comparable Customer Success Manager roles in United States. Estimated from 229 similar postings (high confidence) — not stated by the employer.
Role overview
Job description
About the Role
The Customer Success Manager plays a pivotal role in our organization, ensuring that customers have a seamless experience with our product from the moment they sign on. This position is designed for a commercially astute individual who is not only focused on customer satisfaction but also adept at identifying and capitalizing on expansion opportunities. You will be at the forefront of onboarding, configuration, and ongoing support, ensuring that our customers achieve their desired outcomes.
In this remote role, you will work within US business hours, collaborating with various stakeholders to manage customer onboarding, retention, and renewal processes. Your ability to proactively troubleshoot and configure our systems will be essential in maintaining customer satisfaction and loyalty.
Responsibilities
Own the customer journey post-signing, including onboarding, configuration, and adoption. Identify and close expansion opportunities within existing customer accounts. Proactively manage customer issues, ensuring resolution on the same day they arise. Conduct regular follow-ups and updates with customers to keep them informed of progress and solutions. Utilize accelerated ramping timelines for customer go-lives, ensuring independent operations by Day 7. Collaborate with integration engineers for any custom API or integration needs while maintaining customer focus. Track open items and ensure timely follow-through to drive customer success. Provide hands-on support for configuration and troubleshooting tasks as needed.
Requirements
Proven experience in customer success, account management, or a similar role. Exceptional interpersonal and communication skills, both verbal and written. Strong problem-solving abilities and a proactive approach to customer issues. Commercial acumen to identify expansion opportunities and drive revenue growth. Ability to work independently and manage multiple customer accounts effectively. Familiarity with customer relationship management (CRM) tools and support software. Understanding of technical concepts related to software configuration and troubleshooting. A self-starter with a strong sense of urgency and commitment to customer success.
Nice to Have
Experience with SaaS products and customer success metrics. Knowledge of customer onboarding best practices. Familiarity with API integrations and technical documentation. Previous experience in a remote working environment. Industry-specific knowledge relevant to our product offerings.
Benefits
Fully remote work environment with the flexibility to work from anywhere in the US. Opportunities for professional development and growth within the company. Collaboration with a dedicated and passionate team focused on customer success. Access to the latest tools and technologies to support your work. Engaging company culture that values innovation and teamwork.
We are an equal opportunity employer and welcome applicants from all walks of life. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about customer success and are ready to make an impact, we encourage you to apply!
More like this
About this listing
- Source: Wing Assistant's official careers site · still listed there on 10 Nov 2026
- Posted 17 Sept 2026
Jobiba does not charge job seekers. Never pay to apply or share OTPs, card or bank details.
Role market pulse
How Customer Success Manager demand looks in United States
Live jobs
341
Posted 30d
298
30d movement
+1003.7%
Remote share
40.2%
Salary listed
84.2%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Hiring company
Wing Assistant
Technology
Hire top virtual assistants worldwide for under $8/hr. Includes free CSM, training, WorkSpace app, expert supervision, and flexible month-to-month plans.
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
B
17 days ago
San Francisco, California, United States· Full-time· Remote
$110.3K – $149.3K/yr
AIProject Management
RA
San Francisco, California, United States· Full-time
$100K – $130K/yr
Machine LearningArtificial IntelligenceAIProject Management
T
SQLAISalesforceAccounting
A
AIAccountingFinance
RH
San Francisco, California, United States· Full-time
$120K – $170K/yr
🔔 Get job alerts
New Customer Success Manager jobs in United States, straight to your inbox.
No spam · Unsubscribe anytime