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Active2d ago

Customer Support Process & Continuous Improvement Manager

Fin·📍 Dublin, Ireland

Employment

Full-Time

Work mode

On-site

Experience

4+ years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers

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About this listing

  • Source: Fin's official careers site (via Greenhouse) · last confirmed on the source 29 Oct 2026
  • Posted 27 Oct 2026

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What they are looking for

Skills & requirements

Qualification

Fin is an AI-first support organisation, and our processes should reflect that: you’ll have a genuine licence to rethink, rebuild or retire existing processes from first principles, not just refine them; You bring clear opinions and recommendations, work with a high degree of autonomy, and hold the line on the customer experience when working with other teams; Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records

Department · Customer Support

Hiring company

Fin

Finance & Banking

The OS for cross-border payments. One network. Direct connections. No middlemen.

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