Customer Support Representative (Presales)

About 8 Views: 8 Views is a Hyderabad-based digital marketing agency specializing in lead generation through content-driven performance marketing. Since 2015, we've partnered with over 300 brands, building impactful campaigns that deliver both high-quality leads and measurable results, helping generate over ₹200 million in revenue for our clients. Our 100 plus team thrives on a blend of creativity and data driven expertise, driving tangible results within a work culture that fosters innovation, supports growth, and encourages creative freedom. Job Overview: As a Customer Support Representative (Pre-Sales), you will support clients across key sectors like real estate, healthcare, hospitality, and education by nurturing warm leads over phone calls. Your role involves uncovering customer needs, evaluating fit and readiness, and ensuring that only high-intent, well-qualified leads are handed over for further sales engagement. Key Responsibilities: Engage with warm leads through inbound and outbound calls. Understand customer requirements, budget, and timelines to qualify prospects. Deliver tailored sales pitches and handle objections confidently. Collaborate with clients’ sales teams to ensure seamless handoff of qualified leads. Update all lead interactions accurately in the CRM. Maintain productivity targets while ensuring quality conversations. Requirements: Fluency in English, Hindi, and Telugu (spoken and written). Minimum 1 year experience in telesales, telecalling, Presales, customer support, inside sales, or BPO. Comfortable handling 100–120 calls per day. Willing to work 6 days a week (including weekends with one weekday off). Familiarity with CRM tools such as Salesforce, HubSpot, or Zoho is a plus. Immediate availability will be given priority. What We Offer: Immediate onboarding for shortlisted candidates. Competitive salary with performance incentives. Fast-track growth opportunities (Team Lead roles). Supportive, growth-focused work environment. Skill development through structured training programs.