M
10 days ago
Pune, Maharashtra, India· Full-time· Hybrid
JG
Market pay estimate
₹2,53,500–₹4,35,000 / year for comparable Customer Support roles in India. Estimated from 26 similar postings (medium confidence) — not stated by the employer.
Role overview
Job description
Customer Support Specialist1
Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory)
ERP / Functional Knowledge
- Understanding of ERP concepts such as AP and SO
- Ability to understand customer business processes and translate them into system requirements.
- Basic understanding of SQL/database concepts would be a plus
Customer Support
- Handle customer-reported issues from initial investigation through resolution.
- Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
- Communicate clearly with customers regarding issue status, findings, and expected resolution.
- Integrate front-end applications with RESTful APIs and backend services.
- Write clean, maintainable, and well-documented code following best practices.
- 2–4 years of professional experience in JavaScript development & Support.
- Experience working with REST APIs and JSON.
- Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
- Strong analytical, debugging, and problem-solving skills.
- Good communication and collaboration skills.
More like this
About this listing
- Source: Jade Global's official careers site · still listed there on 15 Nov 2026
- Posted 4 Sept 2026
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Role market pulse
How Customer Support demand looks in India
Live jobs
64
Posted 30d
67
30d movement
+1575%
Remote share
7.8%
Salary listed
31.3%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Hiring company
Jade Global
Finance & Banking
View the company profile, current openings and hiring details.
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