CX Associate

As a CX Associate , you are the heartbeat of our customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience, ensuring every interaction with our brand is seamless, empathetic, and efficient. This is more than a support role; you will act as a vital bridge between our customers and our clinical team. For a high-performer who embodies our "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within the company. You’ll work under the close guidance of your CX Lead to help provide outstanding support to our customers around the world. Answering client's inquiries Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email. Tracking Shipments and backend shipping inquiries General Research Updating addresses and client inform