YG
11mo ago
United States
T
Role overview
Job description
The CX Manager plays a critical role as a technical advisor and strategic partner to Talkdesk’s largest and most complex customers . This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management. The CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting cu
…About this listing
- Listed from Talkdesk's careers site via Greenhouse · last confirmed on the source 23 Oct 2026
- Posted 21 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Requirements 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or Solution Consulting in a SaaS or CCaaS/CPaaS environment
Department · Customer Experience
Hiring company
Talkdesk
Technology
Talkdesk is a global organization of 1,300 employees located in 19 countries (and counting)! We are a recognized cloud contact center leader, have ~$500 million in funding and a valuation of more than $10 billion with our Series D. Now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth!
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