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Active6d ago

Developer Support Engineer (Night Shift)

Aera Technology·📍 Pune, Nodia, India

Employment

FULL TIME

Work mode

Remote

Experience

2–4 years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.   Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision-making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.    The​ ​ Developer  Support Engineer ​will​ ​be​ ​a key team member ​that​ ​helps​ ​customers​ ​solve​ ​technical​ ​issues for our cloud-based analytics application. This​ ​customer-facing​ ​position​ ​requires​ ​strong​ ​communication​ ​skills, ​​troubleshooting, and​ ​excellent​ ​problem-solving​ ​skills. This role could be ideal for someone with a QA or development background who would like to step into a customer-facing opportunity. Responsibilities
  • Quickly learn the functional aspects of Aera's product line
  • Work on customer-reported issues by interacting with various teams, including QA, App Development, Engineering and Product Management
  • Gather information systematically and efficiently perform root cause analysis
  • Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
  • Responsible for respecting the defined SLA’s we have with each customer
  • Develop knowledge base articles for the use of internal teams and external partners
  • Participate in shift rotation
  • Bring​ ​a​ ​positive, collaborative, ​team-oriented​ ​attitude​ ​to​ ​the​ ​office​ ​and​ ​your​ ​customers every​ ​day!

    • About you
  • 2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent
  • Log analysis and performance troubleshooting in Unix
  • Experience with SSO, REST API
  • Good knowledge of SQL, DB performance analysis and optimization.
  • Knowledge or Experience with Application servers
  • Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence, BitBucket ( or similar )
  • Experience working in a start-up software company is a strong advantage
  • Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts
  • SAP techno-functional experience will give you a large advantage working with our large enterprise customers
  • On- and offshore coordination and communication
  • Very eager to dig into technical support issues to figure out the root cause so the issue will not recur
  • Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday!

    • Nice to have
  • Background in Java programming is a plus
  • Understanding of 3 tier application architecture
  • Working knowledge of cloud platforms, A

    • More like this

    About this listing

    • Source: Aera Technology's official careers site · still listed there on 13 Nov 2026
    • Posted 6 Nov 2026

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    What they are looking for

    Skills & requirements

    java →sql →machine learning →ai →SAP →warehouse →

    Qualification

    About you 2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent Log analysis and performance troubleshooting in Unix Experience with SSO, REST API Good knowledge of SQL, DB performance analysis and optimization

    Department · Customer Success

    Hiring company

    Aera Technology

    Technology

    Turn business challenges into intelligent decisions that execute autonomously, within the policies you set. Aera captures the context, knowledge, and…

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