Digital Success Manager

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our Customer Success organisation combines business and technical expertise to help customers realise the full potential of their investment in MongoDB. This role sits within our Digital Customer Success Strategy team. This team exists to help manage and evolve how we serve customers through digital and agentic experiences. The team helps MongoDB deliver a consistent, personalised and relevant experience using data, lifecycle programmes, automation, and human judgement where it matters most. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. The Role We are looking for a Digital Success Manager to foster high-impact customer relationships at scale by leveraging data, automation, and digital channels to deliver ta