Director, Client Operations

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Duties / Responsibilities

Regional Leadership & Organizational Design

• Lead and develop Senior Managers and Managers within the assigned region

• Design and continuously refine regional coverage models aligned to revenue growth and segment complexity

• Evaluate span-of-control, workload distribution, and structural alignment

• Drive succession planning and leadership bench development

• Partner with regional Sales Leadership to ensure operational alignment and execution readiness

• Lead during periods of Financial Close, End of Month/Quarter/Year. Marshalling resources to achieve results during high stress, time constraint periods.

Operational Governance, Forecast Discipline & Salesforce Integrity

• Establish and maintain regional quote-to-cash governance standards aligned to enterprise frameworks

• Ensure disciplined Salesforce hygiene standards are consistently reinforced across teams

• Own regional oversight of month-end Salesforce activities, including opportunity updates, stage accuracy, close date integrity, and required documentation compliance

• Ensure forecasting cadence and pipeline validation processes are consistently executed by Managers

• Identify systemic forecast volatility, revenue timing risks, or margin exposure trends within the region

• Escalate material operational or financial risks to leadership

• Monitor recurring booking errors, documentation gaps, or process inefficiencies and drive structural corrective action

• Sponsor regional and enterprise workflow improvements and system enhancements to increase scalability and execution consistency

Sales Partnership & Cross-Functional Alignment

• Serve as the senior Client Operations partner to regional Sales Leadership, including Managing Directors and EVP alignment

• Maintain regular cadence with Sales Leadership regarding pipeline health, forecasting discipline, coverage effectiveness, and operational readiness

• Provide structured operational insights to support Sales in achieving financial objectives

• Oversee resolution of high-impact escalations related to opportunity management, forecasting integrity, booking compliance, product delivery coordination, AP/AR exposure, and revenue recognition considerations

<li aria-setsize="-1" data-leveltext="" data-fon