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Active2mo ago

Director of Customer Experience

Lightning AI·📍 Remote

Employment

Full-Time

Work mode

Remote

Experience

10+ years

Salary

$155K – $220K/yr

Role overview

Job description

Who We Are Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute. The Way We Work The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve

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About this listing

  • Source: Lightning AI's official careers site (via Greenhouse) · last confirmed on the source 27 Oct 2026
  • Posted 30 Jul 2026

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What they are looking for

Skills & requirements

Qualification

What You’ll Need 10+ years of experience across customer experience, customer success, technical account management, solutions architecture, professional services, or a related customer-facing function

Department · Customer Experience

Hiring company

Lightning AI

Technology

Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. We recently merged with Voltage Park to create the first cloud built for AI! We operate globally in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.

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