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Role overview
Job description
Job Description: Resolving L2 tickets reported in Service Desk/Emails. Provide ad hoc reports using SQL as per client requirement. Understanding issues, analyzing logs and reporting incidents to the concern team. Assigning Tickets to L3 and follow-up with concern team unless issue get resolved. Coordination with Test / DEV/N/W/DBA team & Client. Production Release deployment and monitoring post deployment Raising SR for various activities related to Deployment as protocol says and specific approval from SBI authorities. Maintaining all documentation work for each activity. Maintaining the SLA as bank standard. Skill Requirements: SQL Payment Technologies Linux Knowledge Requirement: Switching IMPS /UPI/CBDC Log Analysis Team Management Educational Qualification: Graduation Required. Years of Experience : 2+ years
About this listing
- Source: Sarvatra's official careers site · still listed there on 9 Nov 2026
- Posted 15 Sept 2023
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What they are looking for
Skills & requirements
Qualification
Graduation Required. Years of
Department · Enterprise Service Desk
Hiring company
Sarvatra
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