Engineering Manager, Consumer Promotion Experience

About the Team The mission of our Consumer Retention Marketing team is to build lasting relationships with our customers as soon as they engage with DoorDash by providing them with a personalized, cross-channel experience that delights them and drives them to return to DoorDash to find the products, merchants, and deals that are relevant to them. Within the broader Consumer Retention Marketing team, the Consumer Promotions Strategy team blends data analytics with strategy to create value for our consumers by launching promotional campaigns that engage and inspire our consumers. About the Role As a Consumer Promotions Strategy Associate Manager, you will create integrated promotional strategies that accelerate consumer acquisition, engagement, and retention. You will own the execution of promotional campaigns and work to improve them through testing and experimentation, informed through ongoing analysis of customer data. You will report to one of the Managers of the Consumer Promotions Strategy team within our Consumer Retention Marketing team. You’re excited about this opportunity because you will… Identify consumer cohort trends, and suggest areas to intervene within the customer lifecycle Work with complex data sets to develop strategic, analysis-motivated consumer pricing and promotions plans Develop a first-of-its-kind promotions playbook for our Strategic Bets workstream that aggregates and balances goals across key stakeholders Analyze campaign results to identify drivers of performance and opportunities to iterate on test structure Partner with our Retention Marketing and Strategy & Operations teams to test and manage multiple consumer promotions across hundreds of geographies across the U.S. Partner with BI and Engineering to create ETLs and ensure dynamic events and data are properly routed to our CRM platform Establish a strong working relationship with cross functional stakeholders in our Retention, Product, Tech & Op

About the Team DoorDash is seeking an exceptional Engineering Manager to spearhead a dynamic team with two key focus areas: leveraging merchandising platform to simplify consumer discovery for new use cases, and create more variety of customer experience to attract engagement. This team operates at the intersection of product platform and product experience, driving innovation to solve some of the company’s top priorities. About the Role As the Engineering Manager, you will assume leadership of a versatile full-stack engineering team spanning mobile, web, and backend. Your responsibility extends beyond technical prowess as you will engage in close collaboration with key stakeholders in product development, strategy, operations, design, user research, and analytics. Your leadership will steer a dynamic, data-centric team, swiftly crafting an end-to-end Occasions user experience. This team will serve as the builder of customizable, personalized, and reusable user experiences on mobile and web apps. You’re excited about this opportunity because you will… You will manage a full-stack team with iOS, Android, web, and backend engineers You will directly work with partners in product, strategy & operations, design, user research, and analytics across DoorDash to define the roadmap and vision for the team and deliver immense impact Build an outstanding team by coaching engineers, empowering engineers through delegation, and applying your technical expertise to hold your team to the highest engineering standards Scale the team by developing internal talents and attracting top talents We’re excited about you because… You have a B.S., M.S., or Ph.D. in Computer Science or equivalent You have 7+ years of industry experience, including minimum of 2 years of management experience You have experience managing engineering disciplines across BE + Android + iOS + Web You bring a strong product sense and can be a thought partner with cross-functional peers You have hands-on experi

About the Team The Merchant Knowledge Platform team, part of DoorDash’s Merchant organization, builds the systems that serve merchant, store, menu, and catalog data to experiences across DoorDash, Wolt, and Deliveroo. Our platform connects merchant information to the experiences people rely on every day, from discovering stores and searching for products to placing orders. We’re building the next generation of this global platform to support growing data volumes, new product capabilities, and AI-powered experiences. Our team brings together experienced technical leads and engineers early in their careers, with a shared commitment to engineering excellence and learning. About the Role We’re looking for an Engineering Manager to lead a team of talented engineers building and operating a platform at the core of our global marketplace. You’ll own the team’s technical direction and roadmap, working closely with engineers on architecture and design decisions while supporting their growth. You’ll partner with teams across the company to understand their needs, set priorities, and build shared capabilities that make merchant data reliable and efficient to access at scale. You must be located in the New York Metro Area for this hybrid position. You’re excited about this opportunity because you will… Shape the technical vision and roadmap for a global merchant data platform that supports consumer and merchant experiences across three companies. Guide the design of distributed systems that serve large volumes of data with high availability, low latency, and consistent performance. Partner with engineering, product, and business teams to turn shared needs into reusable platform capabilities and make clear decisions about priorities and tradeoffs. Support, coach, and develop a team of engineers with a range of experience, helping them grow their technical skills and ownership. Improve platform reliability and engineering practices while helping the team use AI tools to lea

Consumer Operations, Program Manager - Stripe, LLC - New York, NY Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments. Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows. Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience. Develop customer support strategies and implement tools to enhance self-service options for users. Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements. Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs). Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following: 5 years experience pulling data, creating queries and analyzing large datasets using SQL. 4 years experience leading end-to-end execution

About the Team This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. About the Role Join one of DoorDash’s fastest-growing teams and help define what great looks like for Convenience. From the strategy behind how orders get fulfilled to the product features that make it happen, you’ll sit at the intersection of Strategy, Operations, and Product, working directly with Engineering and Product teams to shape what gets built and own the outcomes end-to-end. Key Responsibilities Partner with Product and Engineering to define requirements, prioritize features, and ship solutions that improve the end-to-end customer experience across DoorDash’s Convenience network. Lead cross-functional initiatives that close the gap between platform inventory and real-world in-store availability, to ensure customers always get exactly what they ordered. Set the strategic roadmap for convenience quality — defining the metrics that matter, building toward a long-term vision, and partnering across the New Verticals Org to get there. This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction, putting together product visions, and synthesizing complex analyses — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. This is an individual contributor position and you will report into a Senior Manager on the team. We operate in a hybrid model and spend a few days a month in per

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring two Associate Manager roles on our Grocery Merchant Strategy & Operations teams to lead high growth segments of the grocery business - mid market and local grocery. In this role you will serve as the general manager of your respective segment – the central owner of the end to end merchant and customer experience to make them successful. Your role will include a mix of managing the day to day success of the segment, while also driving long-range strategic bets that are critical to the portfolio’s success. You will partner closely with product, engineering, finance, analytics and sales / business development to bring these initiatives to life! These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect you to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will be an individual contributor. We operate in a hybrid model and spend a few days a month in person together. You’re excited about this opportunity because you will… Strat