Applying for Executive, Fulfilment (Key Account Management) at Ninja Van? Compare this live job with your resume first.

🎯 Tailor my resume
←Jobiba.Me
NV
Active1mo ago

Executive, Fulfilment (Key Account Management)

Ninja Van·📍 Shah Alam, Selangor, Malaysia

Employment

FULL TIME

Work mode

On-site

Experience

1+ years

Salary

Not disclosed

Salary not disclosed

Check market pay for comparable Executive roles before applying.

Salary →
OverviewRequirementsCompanySimilar jobs

Role overview

Job description

Opening from Default - All locations
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Responsibility
  • Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.
  • Manage day-to-day operations and manage change requests raised by assigned accounts.
  • Main customer support for existing operational and system enquiries.
  • Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics, documentation and data.
  • Independently prepare, draft and review presentations with customers.
  • Work closely on contract negotiation and engagements between clients and legal team.
  • Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
  • Provide technical fulfilment expertise for incoming, onboarding and existing customers.
  • Create customer retention using value proposition and continuous improvement.
    • Job Requirement
  • At least 1 year experience in sales, business development, account management, customer success or operations role.
  • Experience in 3PL logistics business, particularly fulfilment and warehousing.
  • Track Record on provide service that is up to shipper or platform expectation.
  • At least Diploma / Degree in any field.
  • Strategic, innovative, and creative personality with a strong business acumen.
  • A passion for working in and managing a fast-paced, collaborative environment.
  • Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks.
  • Operations or account management experience in Logistics market (either eCommerce or B2B)
  • Strong existing working relationships with clients and internal teams.
  • Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
  • Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking.
  • Proficiency in Mandarin will be added advantage for handling of overseas clients)

    • About this listing

    • Source: Ninja Van's official careers site (via Lever) · last confirmed on the source 29 Oct 2026
    • Posted 10 Sept 2026

    Jobiba does not charge job seekers. Never pay to apply or share OTPs, card or bank details.

    Is this job safe?How we check jobsReport this job

    What they are looking for

    Skills & requirements

    Excel →logistics →

    Qualification

    At least Diploma / Degree in any field

    Department · Logistics+

    Hiring company

    Ninja Van

    Transportation & Logistics

    Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.

    Company profile →Open jobs →Company site ↗

    Related opportunities

    Similar active roles

    Relevant, currently active roles for this market.

    All jobs →

    🔔 Get job alerts

    New Executive jobs in Shah Alam, Selangor, Malaysia, straight to your inbox.

    No spam · Unsubscribe anytime