Experienced Executive/Quality Analyst/Trainer

We are looking for an experienced Executive/Quality Analyst/Trainer to join our growing team. Location: Panchkula Working Days: 6 Days a Week Process: UK Healthcare (Voice & Email) Requirements: Minimum 1 year of experience on papers in Quality or Training role Experience in UK Healthcare Process preferred 2 days/week login. Good understanding of Voice & Email support processes Strong communication and analytical skills Ability to conduct training sessions and quality audits Experience in feedback sessions, calibration, and process improvement Key Responsibilities: * Monitor and evaluate agent interactions (calls & emails) * Conduct quality audits and provide feedback * Deliver training sessions for new hires and existing agents * Identify improvement areas and support performance enhancement * Maintain quality scorecards and reports Salary: Best in the industry. Interested candidates can contact:-9779080009/7657861593 or email:-