Facilities Coordinator – Soft Services

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Job title: Facilities Coordinator – Soft Services

Location: Gurugram(2) Bangalore (1) Client site / premium office environment

Shift: 24x7 rotational shifts

Role summary: We are looking for a Facilities Coordinator – Soft Services to manage day-to-day workplace operations for a premium BFSI office environment. The role will focus on housekeeping, floor care, upkeep of fixtures and furnishings, pantry and cafeteria coordination, service quality, and client experience. The position requires strong adherence to KPIs, SLAs, governance standards, and site compliance requirements.

Key responsibilities:

• Manage soft services operations across the office in a 24x7 shift environment
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet expected standards
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas
• Monitor cleaning methods, chemicals, and procedures for different floor and surface types
• Track vendor performance and ensure SLA and KPI compliance
• Conduct routine inspections, audits, and follow-up on corrective actions
• Coordinate with internal teams and client stakeholders for seamless workplace delivery
• Maintain required records, logs, checklists, and compliance documentation

Candidate profile:

• Experience in facilities, workplace, soft services, or hospitality operations
• Strong knowledge of premium office upkeep and floor maintenance practices
• Good understanding of cleaning solutions, procedures, and cafeteria management
• Good communication skills and collaborative working style
• Professional, pleasant, and customer-focused approach
• Hospitality background preferred

Preferred experience:

• BFSI or other high-compliance corporate environments
• KPI- and SLA-driven service delivery models

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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