Healthcare is complex. We’re here to change that. RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone. Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other. AT A GLANCE As part of our RVO Health Security team, you will play a major part in strategic initiatives that improve our security posture and protect our sensitive data. You will work in a collaborative Agile environment, working closely with the business, IT, and engineering teams. You will apply your skills in a highly dynamic, innovative, cloud-native environment with a strong security-minded culture. Where You'll Be Location: Denver, CO | Hybrid We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish. Address: 1801 California St. Denver, CO 80202 What You’ll Do Design, implement, and maintain security controls and architectures to protect the company's cloud infrastructure, applications, and data from cyber threats. Improve our cloud security posture and vulnerability management program — pull-request scanning, triage and tracking of findings to closure across engineering teams, and coverage and license optimization. Build and enforce software supply chain controls across the developer toolchain — package, dependency, and extension guardrails, with enforcement thresholds tuned to reduce noise rather than generate it. Extend security into CI/CD pipelines, including the emerging problem of governing AI-authored code at the pipeline chokepoint. Build automation, internal tooling, and integrations against our developer platform and security stack so that security controls are self-service rather than ticket-driven. Partner with Platform & Software Enginee
Role overview
Job description
The Field Service Engineer 2 position is responsible for customer success. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. The Field Service Engineer 2 partners with customers to install and maintain all hardware including customer troubleshooting, and complaint resolution. This position serves as an engineering consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth, support instrument uptime and customer satisfaction.
This role requires proficient troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across district Service and Support teams, Regional Product Support, Marketing, Sales, Customer Service, and Quality organizations.
Responsibilities:
- Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
- Demonstrates technical competence while installing, upgrading repairing, and maintaining instrument systems in defined territory
- Utilize and maintain up to date Service and training manuals, Field Service Bulletin, SOPs and facilitate remote connectivity to customer instrumentation
- Provide technical support to customers, Junior engineers, colleagues and contractors.
- Coordinate and prioritize service requests to establish best intervention method and ensure customer satisfaction.
- Ensure proper inventory levels and control accuracy of service parts to promote first time fix
- Work in conjunction with sales and marketing staff to coordinate new system placements, discover leads, promote upgrades and timely contract renewals etc.
- Establish and maintain relationships with key customers and the existing customer base to ensure their success utilizing our products and services
- Remain compliant with administrative responsibilities and business rules.
- Demonstrates knowledge when working in regulated environments
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Requirements:
- Typically requires a Bachelor’s Degree in Electrical/Electronics Engineering, Mechanical Engineering, related degree and a minimum of 2 years of related experience; Or applicable military experience; or equivalent
- Willing to travel within Colorado and Wyoming
- Minimum two years relevant Field Service experience
- Ability to operate as an independent contributor and as a cooperative member of a team
- Proven problem solving ability
- Strong verbal and written communications skills
- Experience with optical alignments, robotics, electrical/electronics, and mechanical systems
- Familiarity of genomics, sequencing applications, and bioinformatics
- Basic knowledge of general lab best practices and lab safety
- Demonstrated ability to resolve customer issues while maintaining positive customer relations.
- Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situations
- Must be willing to travel up to 50%
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
The estimated base salary range for the Field Service Engineer 2 - Colorado role based in the United States of America is: $74,900 - $112,300. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
What they are looking for
Skills & requirements
Qualification
Typically requires a Bachelor’s Degree in Electrical/Electronics Engineering, Mechanical Engineering, related degree and a minimum of 2 years of related experience; Or applicable military experience; or equivalent
Hiring company
Illumina
Illumina sequencing and array technologies drive advances in life science research, translational and consumer genomics, and molecular diagnostics.
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