Field Solutions Engineer

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.  Shield AI is hiring a Field Solutions Engineer, Hivemind based in London, United Kingdom to support technical sales, customer engagements, demonstrations, and capture activities for Hivemind, Shield AI’s autonomy solution for intelligent, mission-capable unmanned systems. Hivemind enables autonomous operation across complex mission environments, allowing aircraft and other robotic systems to perceive, decide, coordinate, and execute with reduced operator burden. This role will serve as a customer-facing technical expert for Hivemind, helping defense and security customers understand how autonomy can solve operational problems, improve mission outcomes, and integrate into existing and future force structures. This role will focus on supporting customer engagements across the EURAF region, including Europe, the United Kingdom, NATO, African defense and security markets, and allied partner nations. The ideal candidate will bring experience working with international defense, security, aerospace, government, or advanced technology customers and will understand how to navigate varied regional operational priorities, stakeholder dynamics, partner ecosystems, and acquisition environments. The Field Solutions Engineer will translate customer mission needs, CONOPs, operational constraints, and platform integration considerations into credible, technically feasible Hivemind solution concepts. This includes supporting customer discovery, technical briefings, demonstrations, RFIs, RFPs, white papers, technical interchange meetings, and customer-specific solution development. Success requires technical credibility, strong communication, product truth, regional awareness, and the ability to connect Hivemind’s autonomy capabilities to real customer missions across varied international operational environments. What you'll do:

• Serve as a customer-facing technical expert for Hivemind autonomy solutions across the EURAF region.
• Support customer discovery, technical briefings, demonstrations, technical interchange meetings, and capture activities.
• Translate customer mission needs, CONOPs, operational objectives, and integration constraints into credible Hivemind solution concepts.
• Partner with Business Development and Capture teams to support RFIs, RFPs, proposals, white papers, demos, and customer-facing technical narratives.
• Explain Hivemind autonomy capabilities, limitations, roadmap considerations, and integration requirements to technical, operational, commercial, and leadership audiences.
• Develop and maintain technical sales assets, including capability briefs, demo scripts, solution templates, FAQs, technical white papers, and customer-specific briefing materials.
• Work closely with Product, Engineering, Customer Engagement, and Program teams to represent customer requirements, technical risks, roadmap gaps, and field feedback.
• Help customers evaluate how autonomy can support operational effectiveness, mission planning, force modernization, and fielded mission outcomes.
• Maintain strong product truth by ensuring customer-facing materials and discussions accurately reflect current capabilities, constraints, and roadmap timing.
• Monitor relevant developments in autonomy, AI, unmanned systems, mission software, defense technology, and EURAF regional defense modernization priorities to inform customer conversations and product feedback.
• Build trusted relationships with customer technical stakeholders, regional partners, and internal cross-functional partners.
• Operate independently across complex international customer engagements while keeping internal stakeholders aligned and informed.
• Support regional engagement strategies by tailoring technical messaging, demos, and solution concepts to EURAF customer missions, operating environments, and partnership models.

Required qualifications:

• 7+ years of experience in solutions engineering, field applications engineering, systems engineering, technical sales, autonomy, robotics, defense software, aerospace, or related technical customer-facing roles.
• Strong technical understanding of autonomy, AI-enabled systems, mission software, unmanned systems, robotics, or complex defense technology systems.
• Experience supporting customer-facing technical engagements such as demos, technical briefings, proposal support, integration discussions, technical interchange meetings, or operational workshops.
• Experience supporting international defense, security, aerospace, government, or advanced technology customers.
• Ability to translate customer mission needs into technically feasible solution concepts, requirements, demos, and product feedback.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to technical, operational, commercial, and leadership audiences.
• Ability to work cross-functionally with Business Development, Product Management, Engineering, Customer Engagement, and Program teams.
• * Strong judgment in representing product capabilities, limitations, and roadmap dependencies to customers.
• Demonstrated ability to build trust with customers and internal stakeholders through technical credibility, responsiveness, and clear communication.
• Willingness and ability to travel internationally for customer engagements, demonstrations, exercises, and internal meetings.
• Ability to work from or regularly support activities in London, United Kingdom.
• Professional fluency in English.

Preferred qualifications: Why join Shield AI: Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.