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Active3mo ago

Founding Customer Success Manager

Terminal·📍 Toronto, Ontario, Canada

Employment

FULL TIME

Work mode

On-site

Experience

Not stated

Salary

C$135K – C$165K/yr

Role overview

Job description

About Terminal Terminal builds telematics data infrastructure for the commercial fleet industry. Commercial auto insurers and fleet software companies depend on our platform to access GPS, speeding, and vehicle data from 350+ telematics providers. We recently raised our Series A led by Battery Ventures and are backed by Y Combinator, Golden Ventures, Penske Transportation Solutions, and Intact Private Capital. Our team works together in person in Toronto, combining early-stage speed with late-stage maturity while processing many terabytes of vehicle data every day. For more on working at Terminal, see our careers page at withterminal.com/careers . This role is only open to Toronto/GTA-based candidates. About the role Post-sales at Terminal is NOT a support function - it is our primary growth engine. Our model compounds through the retention and expansion of existing customers, not throug

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About this listing

  • Source: Terminal's official careers site (via Ashby) · last confirmed on the source 30 Oct 2026
  • Posted 28 Jul 2026

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Role market pulse

How Customer Success Manager demand looks in Canada

70/100 · rising

Live jobs

28

Posted 30d

22

30d movement

+633.3%

Remote share

50%

Salary listed

85.7%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Qualification

What you own, and what you don’t You own three things: Time-to-value : the days from contract signature to production certification, the single most important leading indicator of whether a customer expands or churns; What you'll do 1) Drive time-to-value and activation Own the days from contract signature to production certification — your single most important metric and the leading indicator of expansion vs; Drive at least one account to a major go-live, production-certification or equivalent milestone; Bring new accounts from contract signature to production certification within target timelines

Department · Post Sales

Hiring company

Terminal

One API connects your product to hundreds of telematics providers. We handle normalization, consent, and monitoring so your team can build instead of maintain.

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