M
O Fallon, Missouri, United States
Recruitment
T
Role overview
Job description
The Franchise Success Manager II (FSM II) supports a portfolio of Toast’s largest enterprise restaurant brands. You’ll partner with Senior Customer Success Managers (CSMs) to drive net revenue retention, build customer trust, and deliver a premium experience to every franchisee and location in your book of business. This role blends three areas of work: reactive and administrative tasks, problem solving and quarterbacking, and account strategy and relationship building. As a Franchise Success Manager II, you serve as the main point of contact for franchisees and locations across your brands. You are a strong relationship builder and a resourceful problem solver. You know how to navigate Toast to get answers, quarterback issues to resolution, and turn franchisees into advocates. You partner with your CSM to understand each brand’s goals, translate them into recommendations that drive adop
…About this listing
- Source: Toast's official careers site (via Greenhouse) · last confirmed on the source 27 Oct 2026
- Posted 26 Oct 2026
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What they are looking for
Skills & requirements
Department · Customer Success : Customer Success & Services : Enterprise
Hiring company
Toast
Technology
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