Fraud Operations Associate SDC

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Mastercard Transaction Services, Compliance Officer and Money Laundering Reporting Officer (MLRO) Mastercard Transaction Services (MTS) and its subsidiaries are the legal entities under which all Mastercard's licensed money transfer and payment initiation services will be conducted, reporting into the Commercial and New Payments Platform (CNPF) division. The MTS business unit and the MTS shared services functions are housed under the umbrella of MTS and are comprised of components central to the activities of a licensed payment services firm. These components include: • Payment/Money transmitter licenses for operating payments business in defined jurisdictions • Contract definition (associated T&Cs) specific to the MTS entity and its umbrella geographies • Associated settlement accounts and other services for the relevant MTS entity • Compliance services including, but not limited to, due diligence, real-time sanctions screening/AML/fraud management, etc. • Regulatory reporting to the relevant regulators on behalf of the regulated business and its subsequent activities MTS LAC (MTS Mexico) is the authorized and regulated licensed entity within Mastercard Transaction Services (MTS) in Mexico through which regulated payments activity is undertaken for our Mexico-based customers and other

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do Responsibilities Have the opportunity to join an operations team across Risk, Product Support, and Financial Crimes Troubleshoot and solve complex pro