FRONT OFFICE EXECUTIVE

Graduate with sound knowledge and experience required. Address: & 34 Aryabhatta-Pingala Kashibai Khilare Road Opposite Sharda Center Erandawne Pune& 34 Facility: Persistent System-Aryabhhat Pingla IFM P Qualification: Graduate Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP574919

Suitable female candidate with should knowledge and personality Address: & 34 Ramanujan Blue Ridge Phase 1 Rajiv Gandhi Infotech Park Hinjawadi Pune& 34 Facility: Persistent Systems - Ramanujan IFM Pune Qualification: Graduate Experience: 3 - 5 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP574929

Suitable female candidate with should knowledge and personality Address: & 34 Vedas Complex Rajiv Gandhi IT Park Phase-I Hinjawadi Pune& 34 Facility: Persistent Systems-Vedas Complex IFM PN Qualification: Graduate Experience: 3 - 5 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP574926

Suitable female candidate with sould knowledge and personality Address: & 34 Bhageerath 402-Bhageerath SB Road Near Pavillion Mall Pune& 34 Facility: Persistent Systems - Bhageerath IFM Pune Qualification: Graduate Experience: 3 - 5 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP574925

... Address: Godrej Millennium Building, 2nd Security Gate, Next to Hotel Taj Blue Diamond, Koregaon Park, Pune-411001 Facility: OSHO Qualification: Graduate Experience: 1 - 3 years Source: Sodexo India | Job Code: IJP571672

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission: As an Enterprise Support Associate, you will own the end-to-end support experience for a portfolio of healthcare providers. You will ensure providers receive maximum value from Zocdoc’s products and services by resolving their queries, optimizing their profiles, and proactively identifying opportunities for improvement. You will be the primary point of contact for support cases, collaborating with cross-functional teams to deliver a seamless provider experience. Your Day to Day Is… Manage and resolve provider support cases via email and phone, ensuring timely and high-quality responses Own the full lifecycle of support cases in Salesforce, including triage, status updates, documentation, and closure Proactively identify and address provider needs, recommending solutions and improvements Escalate complex issues to the appropriate internal teams (EOP, ECSM, AE, IS) and follow up to ensure resolution Collaborate with Enterprise Onboarding Partners, Client Success Managers, and Account Executives to delive