GR
Gurugram, Haryana, India· Full-time
PythonSQL
GS
Role overview
Job description
Role Summary As a Functional Engineer, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams.. Key Responsibilities Manage and resolve functional support tickets within defined SLAs. Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting). Gather and translate client requirements into functional specifications. Support customer with their issues, solution testing, and prepare related case summary. Document solutions, create SOPs, and maintain knowledge base articles. Provide data-driven insights on ticket trends, SLA compliance, and recurring issues. Collaborate with cross-functional teams to improve processes and customer satisfaction. Tec
…About this listing
- Source: Ginni Systems Ltd.'s official careers site (via Keka) · last confirmed on the source 26 Oct 2026
- First seen by Jobiba 26 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Technical Skills: Mandatory 2–3 years of experience in ERP, CRM, or business application functional support; Qualifications & Experience Graduate in Commerce, IT, Business Administration, or equivalent
Department · Service Excellence
Hiring company
Ginni Systems Ltd.
View the company profile, current openings and hiring details.
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