Guest Service Associate

Job Summary:- The Guest Service Associate is the first point of contact for guests at our resort, responsible for delivering exceptional customer service and ensuring a memorable experience. This role involves managing guest check-ins and check-outs, addressing inquiries, and providing information about resort amenities and local attractions. Job Descriptions :- Guest Check-In/Check-Out: Welcome guests upon arrival and facilitate a smooth check-in process. Handle guest check-outs efficiently, ensuring accuracy in billing and payments. 2. Exceptional Guest Service: Respond to guest inquiries, providing assistance and resolving issues promptly. Maintain a friendly and approachable demeanor to enhance guest experience. 3. Information and Assistance: Provide detailed information about resort amenities, activities, and local attractions. Assist guests in planning activities, making reservations for dining, spa services, and excursions. 4. Communication: Act as a liaison between guests and resort departments (housekeeping, maintenance, etc.). Ensure guest requests and feedback are communicated to the appropriate teams. 5. Administrative Support: Maintain accurate guest records and ensure compliance with privacy regulations. Assist with general administrative tasks as needed. Qualifications & Skills :- Any degree or Diploma in Hotel Management. Excellent English communication and interpersonal skills. Proficiency with computer systems