HIL Partnership Support Specialist

Qualification

At least 2 years of experience in customer service, financial services, lending, mortgage, fintech, banking, or a similar operations environment. Strong experience handling customers through phone, email, chat, or ticketing systems. Experience working with external partners, merchants, contractors, vendors, or other third parties is highly preferred. Experience supporting US-based customers is strongly preferred. Comfortable performing both frontline customer support and backend operational work. Strong investigative and problem-solving skills; able to gather information from multiple systems before deciding on the appropriate next step. Excellent English communication skills, both verbal and written. Excellent organization and time-management skills with the ability to manage multiple queues and priorities. High attention to detail and accuracy in documenting customer interactions and operational decisions. Experience with tools such as Zendesk, Amazon Connect or similar contact-center platforms, Asana, Slack, Google Workspace, CRM systems, and internal operations tools is preferred. Ability to recognize potential fraud, complaint, privacy, or customer-harm concerns and escalate a