Hotel Operations - Team Lead - Paytm Travel

About Us Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. Job Summary We are looking for a CST Associate (Individual Contributor) to join our Customer Experience team within the CST Travel business. Ideal candidates come from hotel / hospitality customer support — front office, guest relations, reservations, hotel contact centre, or hotel OTA support — and can deliver calm, clear service across phone, email, chat, and social. Key Responsibilities Customer Experience Deliver exceptional service across phone, email, chat, and social channelsHandle customer queries and complex cases with empathy, clarity, and closureEscalate thoughtfully when needed and follow through to resolutionSpot recurring issues and share feedback with leads / stakeholdersUse CRM and customer-service tools effectively to document and resolve cases Day-to-day operations Meet quality, productivity, and SLA expectations for the queue you ownFollow SOPs / playbooks and flag gaps that slow the team downCollaborate with internal partners (as guided) to unblock customer issuesStay updated on process changes and apply them accurately Travel platform support (trainable) Support booking and post-booking journeys on our travel platform (with training)Learn and apply processes for modifications, cancellations, refunds, and related checksWork confidently with CRM and travel ops tools used by the CST team Qualifications (must-have) 1–3 years of hands-on customer support / guest service experienceBackground preferred from hotels or hospitality (front office, reservations, guest relations, hotel contact centre, hotel OTA / travel-hotel support, or similar)Strong communication, problem-solving, and ownership as an indivi

The Lead – Asset Management will be responsible for managing the group’s hospitality assets to ensure optimal financial performance, operational efficiency, and alignment with the organization’s strategic vision. The role will drive value creation across owned assets, oversee day-to-day hotel operations, ensure compliance with brand standards, manage procurement and contracts, and coordinate design and operational initiatives with operators and internal teams Source: Adani Group | Job ID: 53465

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy using technology. Role Overview We are looking for a strategic and tech-forward General Manager — Travel Business Operations to lead operational strategy, business analytics, CRM workflows, and AI-driven automation across Paytm’s Travel vertical (Flights, Bus, Hotels). In this leadership role, you will bridge the gap between operational execution, technology infrastructure, and executive decision-making. You will be responsible for scaling operations, optimizing ROI on key initiatives, driving enterprise CRM transformations, and deploying agentic AI solutions to enhance both customer experience and frontline team productivity. Key Responsibilities 1. Data Analytics & Business Performance Operational Performance Tracking: Architect, automate, and manage MetaQL and Apache Superset dashboards to monitor core operational KPIs, service levels, and business health. Impact & ROI Evaluation: Perform deep-dive evaluations on the financial impact and ROI of business initiatives, actively contributing data-driven insights to the Annual Operating Plan (AOP). Management Reporting & Data Governance: Standardize executive reporting suites, ensuring central-level dataset changes and limitations are seamlessly governed and reflected across operational dashboards. MetaQL Integration: Lead MetaQL enablement across business units to democratize data access and elevate self-serve analytical capabilities. 2. Enterprise CRM Management & Workflow Optimization Enterprise CRM Migration: Lead end-to-end CRM migration strategies, ensuring zero operational downtime, system parity, and business continuity. Process Automation: Continuously identify operational bottlenecks an

The Lead – Sourcing & Procurement will oversee all sourcing activities for hospitality-specific categories across the Adani Group’s hotel developments. A core responsibility is to coordinate all pre-opening procurement and route through the Adani Group Techno-Commercial (TC) team in line with Group-level procurement processes. The role acts as the central bridge between: • Hospitality division (brand teams, operators, pre-opening teams) • Asset Owning Companies (Realty, Airport City, NMDPL) • Designers & consultants • Techno-Commercial team (final procurement execution authority) This leader ensures that procurement is initiated at the right time, meets all technical specifications, adheres to operator brand standards, and is completed within approved timelines for project readiness. Source: Adani Group | Job ID: 48988

The Lead – Sourcing & Procurement will oversee all sourcing activities for hospitality-specific categories across the Adani Group’s hotel developments. A core responsibility is to coordinate all pre-opening procurement and route through the Adani Group Techno-Commercial (TC) team in line with Group-level procurement processes. The role acts as the central bridge between: • Hospitality division (brand teams, operators, pre-opening teams) • Asset Owning Companies (Realty, Airport City, NMDPL) • Designers & consultants • Techno-Commercial team (final procurement execution authority) This leader ensures that procurement is initiated at the right time, meets all technical specifications, adheres to operator brand standards, and is completed within approved timelines for project readiness. Source: Adani Group | Job ID: 48985

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. About IRL (Instawork Robotics Labs) Researchers at UC Berkeley have identified a “100,000-year data gap” — the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments — kitchens, warehouses, hotel floors, homes — to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more [ here ] What You'll Do Design and deliver on a learning curriculum for the Operations team that aligns with Instawork’s business objectives and scales with a growing organization; coordinate and administer training Develop a comprehensive onboarding program that encourages new team members to provide premier support for Instawork’s customers and internal stakeholders, as well as prepare them for an intensive operational role managing high volume and nuanced customer requests Collaborate with management to create training plans, develop training modules, and facilitate real-time training for Operations new hires and continuing education for tenured specialists Manage the efficacy of new hire onboarding through continuous process planning, execution, and identifying metrics for the Operations learning curriculum Establish methods for measuring and reporting on learner engagement, comprehension, and practical application Provide con