Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We are seeking an experienced and commercially driven Branch Manager to lead our Gauteng South Africa office. As the senior leader for the branch, you will be responsible for driving business performance, operational excellence, client satisfaction, and team success while ensuring compliance with South African immigration regulations and company standards. The successful candidate will bring a strong blend of people leadership, client relationship management, operational expertise, and commercial acumen to support sustainable growth, strengthen client partnerships, and deliver exceptional immigration solutions. As our Branch Manager, you will be required to: Leadership & Team Management Lead, mentor, and develop a high-performing immigration team. Drive employee engagement, performance management, coaching, and succession planning initiatives. Ensure appropriate workforce planning and resource allocation to support operational requirements. Foster a culture of accountability, collaboration, continuous improvement, and service excellence. Client Relationship Management Serve as the senior escalation point for complex client, case, and operational matters. Build and strengthen relationships with corporate clients through proactive account management. Partner with clients to understand their immigration needs and deliver exceptional service solutions. Maintain high levels of client satisfaction and retention. Operational Excellence Oversee daily branch operations to ensure efficient service delivery and achievement of key performance indicators. Monitor service quality, compliance standards, and SLA commitments. Drive process improvements to enhance productivity, efficiency, and client experience. Ensure effec
Role overview
Job description
Legal Services NYC (LSNYC) fights poverty and seeks racial, social and economic justice for low-income New Yorkers. For over 50 years, we have challenged systemic injustices that trap people in poverty and provided legal services that help our clients meet basic needs for housing, income and economic security, family and immigration stability, education, and health care. LSNYC is the largest civil legal services provider in the country; our staff of more than 600 people in neighborhood-based offices and outreach sites across all five boroughs helps hundreds of thousands of New Yorkers annually. We partner with scores of community-based and client-run organizations, elected officials, public agencies, pro bono lawyers, and the courts to maximize our effectiveness. Our work fights discrimination and helps to achieve equity for all low-income New Yorkers. LSNYC employees have numerous oppor
…What they are looking for
Skills & requirements
Qualification
We seek an attorney admitted to the New York State Bar with: A demonstrated passion for social justice and a commitment to working with low-income communities, immigrant communities, and communities of color to advance equity At least 2-3 years of immigration law direct services experience Experience representing clients before EOIR, including motions practice and merits hearings, and experience with BIA appeals required Experience working with clients who have experienced trauma and other vulnerable populations (particularly domestic violence survivors, LGBTQ+ communities, and youth) required Excellent analytical, writing, and communication skills Strong organizational skills and ability to manage a diverse, fast-paced, and high-volume caseload Demonstrated commitment to diversity, equity, inclusion, and belonging Strong cultural or personal ties to the communities we serve are helpful but not required Collaborative orientation, ability to work in a team, and solutio ns-oriented approach Fluency in Spanish, including the ability to communicate in Spanish with clients about legal matters and correspond in writing with clients in Spanish strongly preferred How to Apply Applicants sh
Department · Immigration
Hiring company
Legal Services NYC
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