Implementation Engineer

Role: Implementation Engineer Experience: 3–6 years Location: Chennai, WFO About the Role We are looking for an Implementation Engineer to lead the successful onboarding, configuration, integration, and go-live of our SaaS platform for customers. The role requires a combination of technical understanding, project management, customer-facing communication, and problem-solving skills . You will work closely with customers, Sales, Solutions Engineering, Product, Engineering, and Customer Success teams to translate business requirements into scalable technical implementations. Key Responsibilities Own end-to-end customer implementation projects , from kickoff through go-live and handover. Understand customer business processes, requirements, workflows, and technical environments. Translate requirements into implementation plans, workflows, configurations, and technical specifications . Create and maintain project plans, WBS, timelines, milestones, dependencies, and risks . Configure the SaaS platform based on customer requirements and best practices. Gather and document integration requirements across CRM, HRMS, ERP, communication platforms, and other business systems. Work with REST APIs, webhooks, SFTP, data imports/exports, and third-party integrations . Conduct customer UAT, training, deployment, and go-live activities . Identify implementation risks, blockers, and scope changes and proactively communicate them to stakeholders. Review and manage SOW scope , ensuring implementation remains aligned with contracted deliverables. Develop implementation documentation, configuration guides, integration specifications, and handover documents. Ensure smooth transition from Implementation to Customer Success / Support after go-live. Technical Skills Strong understanding of SaaS implementation methodologies . Working knowledge of REST APIs, JSON, webhooks, authentication, and API testing . Experience with integrations involving platforms such as Salesforce, HubSpot, Microsoft, HRMS/ERP systems, or similar enterprise applications . Ability to understand data structures, field mapping, workflows, and integration dependencies. Familiarity with tools such as Postman, Jira, Confluence, Excel/Google Sheets , or equivalent. Basic understanding of databases/SQL is an advantage. Preferred Experience 3–6 years of experience in SaaS implementation, professional services, solutions engineering, technical consulting, or customer onboarding . Experience implementing B2B SaaS products for mid-market or enterprise customers . Experience working on projects involving APIs and third-party integrations . Experience in customer-facing technical roles is highly preferred.