Implementation Specialist (Mandarin/English)
Salary not disclosed
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Role overview
Job description
Integration Support
Assist merchants during integration across all Coda products (Payin, Payout, and others) with sandbox setup, test credentials, and Coda Portal configuration
Answer basic technical questions about API behavior and configuration
Troubleshoot common issues such as callback failures, parameter mismatches, or invalid environment setup
Join live technical sessions with publishers to understand client needs and provide integration guidance
Track open issues and escalate when needed
Go-Live Coordination
Follow up with internal teams (Product, Dev, Commercial) to confirm readiness
Support integration UAT and checklist validation
Set expectations on timelines and communicate proactively with publishers throughout integration
Monitor performance in the early launch phase and report anomalies (e.g., low CR or payment errors)
Post-Launch Support
Help partners configure automated reporting via SFTP or Webhook
Support discrepancy investigation (e.g., duplicate callbacks, invalid amounts)
Maintain internal documentation and build/update runbooks and FAQs from recurring cases
Suggest improvements based on common queries
Internal Collaboration
Liaise with Technical Support team post-launch for case handover
Coordinate with Compliance and Finance teams on Payout KYC or reconciliation clarification
Work closely with senior specialists for knowledge sharing and case learning
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
Familiarity with API integration concepts (REST preferred)
Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
Familiarity with Jira (ticketing), GitBook/API documentation, and log-reading for troubleshooting is a plus
Ability to translate technical concepts for non-technical publishers across a multilingual partner base
Strong problem-solving and communication skills
Native Mandarin speaker with professional reading and writing skills in Chinese, and fluent in English
A willingness to learn and grow in a fast-paced technical environment
About this listing
- Source: Coda's official careers site (via Lever) · last confirmed on the source 3 Nov 2026
- Posted 24 Sept 2026
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What they are looking for
Skills & requirements
Qualification
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
Department · B2B Support Operations
Hiring company
Coda
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