We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: Responsible for the retention of ZipRecruiter customers by uncovering the root cause of concerns through deep discovery and working alongside the customer as a trusted partner and advisor to resolve them. This role strives to identify the core reason for customer account cancellations and proposes appropriate solutions to not only retain their business, but also create "happy churn" customers who are more likely to return in the future. Responsibilities: Meets or exceeds established performance goals, including productivity and quality of activities. Acts as a daily key contributor to the team Retention goal. Minimizes revenue lost from canceled accounts. Handles and processes all customer cancellation requests via phone and email. Identifies areas of opportunity for optimizing results and improving customer satisfaction through effective discovery calls. Develops strategies to resolve issues and retain customers. Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.). Qualifications: 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support. Prior B2B experience preferredWorking knowledge of MS Office Suite (Word, Excel, and PPT) Ability to turn an upset customer into a loyal, satisfied customer by demonstrating a genuine tone and eagerness to help.
Inside Guidepoint: Office Visit, Panel, and Networking
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Role overview
Job description
Ready to Jumpstart Your Career? Join Guidepoint’s Phoenix Office Visit with ALPFA @ ASU! Are you an ASU student interested in client-facing roles, professional services, or exploring fast-paced early-career opportunities? Guidepoint is excited to invite you to our Phoenix office for an exclusive opportunity to meet our team, experience our workplace, and learn more about starting your career at Guidepoint. 🗓 Date: October 23, 2026 ⏰ Time: 10:00 AM–12:00 PM Arizona Time 📍 Location: Guidepoint Phoenix Office What to Expect 🏢 Tour Our Phoenix Office Get a behind-the-scenes look at where our Phoenix team works and experience our office environment firsthand. 💬 Hear From Our Team Join an employee panel to hear about Client Service career paths, day-to-day experiences, and what it’s really like to start your career at Guidepoint. 🤝 Network Over Lunch Connect with Guidepoint employees an
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Skills & requirements
Department · Client Service
Hiring company
Guidepoint
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