Integration Manager (Tokyo, Japan)

ABOUT YOU We are looking for a talented Integration Manager who can work with new and existing game partners and help get out tools, products, and services working inside their games. The ideal candidate will possess a blend of technical and people skills, reasonable design and UX sensibility, and some understanding of how payments in gaming "should" work. You should have experience playing games. Applicants should expect to assist developers and technical personnel rapidly debug their technical issues and escalate or transfer as necessary - for this reason, ability to quickly diagnose basic technical issues and provide proper documentation is a must. If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutions, we would love to hear from you! This role will be based out of our Japan office but can be hybrid or fully remote depending on the situation. ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. 職務内容 / Responsibilities

Client-Facing & Pre-Sales

• Lead and confidently run client meetings, calls, and technical demos independently, without needing a BD or CS lead to carry the conversation

• Act as the primary technical point of contact during pre-sales and onboarding, scoping integration requirements and setting realistic expectations

• Present technical concepts clearly to both technical and non-technical stakeholders (engineers, producers, executives)

Technical Integration & Troubleshooting

• Guide partners through API integration, including authentication, request/response structures, JSON payloads, and webhook configuration and delivery

• Diagnose issues using data dumps, technical logs, and API traces; distinguish integration errors from platform bugs

• Write and interpret basic scripts or API calls (e.g., via Postman, curl) to reproduce and isolate client-reported issues

• Document issues concisely and completely enough for engineering to act on without back-and-forth

• Know when to resolve an issue directly versus escalate to Engineering, Product, or Support, and manage that handoff cleanly

Cross-Functional Communication

• Serve as the communication hub between Client, Business Development, Customer Success, and Development teams, ensuring nothing gets lost in translation between technical and commercial priorities

• Provide clear, well-organized status updates to internal stakeholders and clients throughout the integration lifecycle

• Maintain accurate documentation in Jira, Confluence, and related tools

必須要件 / Qualifications

Bachelor's degree (or equivalent experience) in a related field

3+ years of experience in technical integration, solutions engineering, or a client-facing technical role

Demonstrated ability to lead client meetings and presentations independently — this is not a support-only or backend role

Working knowledge of REST APIs, JSON, and webhooks; able to read API documentation, interpret payloads, and troubleshoot integration failures independently

Comfortable using tools like Postman (or equivalent) to test and debug API calls

Near-native fluency in both Japanese and English, written and verbal; able to confidently lead client presentations and meetings and write professional business emails in either language without support (daily cross-team communication is in English)

Proven customer service or client relationship experience

Comfortable working with high autonomy, shifting priorities, and a significant workload

Strong attention to detail and time management

歓迎要件 / Preferred

Prior experience in the gaming industry, payments, or fintech

Experience with Confluence, Jira, and G Suite

Prior experience at a foreign or international company, or working across time zones with global teams

Genuine interest in games (as a player) and the gaming industry

(English follows Japanese)   私たちと一緒に働きませんか？ ・急成長中のグローバルブランドで働けるチャンス ・競争力のある給与と成果に応じたインセンティブ ・リモート・ハイブリッド・オフィス勤務など、柔軟な働き方が可能 ・協力的で革新性のあるチーム文化 ・変化の大きい成長市場で、キャリアアップの機会が豊富   ゲーム業界に情熱があり、日本市場で大きなインパクトを生み出したい方を歓迎します。 ぜひご応募いただき、私たちの成長ストーリーの一員になってください！   Why Join Us? - Opportunity to work with a fast-growing global brand. - Competitive salary and performance-based incentives. - Flexible work environment (remote, hybrid, or in-office options). - Collaborative and innovative team culture. - Career growth opportunities in a dynamic and expanding market.   If you’re passionate about gaming and want to make an impact in the Japan region, we’d love to hear from you! Apply now and be part of our journey.   The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws including the Act on the Protection of Personal Information (APPI), Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers